The following terms and conditions apply for all trade with Ibikéyé, including quotes, sale and delivery, despite contradictory conditions that may be specified on your order confirmation, unless agreed upon by both parties.
When ordering with Ibikéyé, you will receive an order confirmation via e-mail, which you are obliged to check. If the order confirmation does not comply with the order you have placed, we ask you to contact our sales department immediately.
After an order has been invoiced, it is no longer possible to change the order, and or the contact details on the given invoice.
Freight will be added to the invoice for all orders.
Ibikéyé products will be shipped within maximum 3 weeks.
Prices are invoiced in Euro and are excluding freight.
Payment via credit card is possible by contacting our sales department. The payment can only be done by telephone or email.. For the possibility of payment clearing services, please contact our sales department..
The customer is obliged to check products upon receipt and inform our sales department if the received products are not of what you expected. Ibikéyé will take care of your claim and if needed correct the mistake, replace the product or issue a credit note. The above only applies when the complaint is received by our sales department within 14 days from the date of invoicing.
Ibikéyé is not responsible for any damage or mistakes arising as a result of wrong handling, transport, storage or other conditions caused by a third party.
Unused and non-defective products can only be returned to Ibikéyé by prior arrangement. Returned products must be visibly marked with a return number provided by our sales department. Returned products must be returned in their original packaging and need to be undamaged.
Ibikéyé reserves the right to close down access to our webshop, if the personal access is being abused or if the system is not used for a longer period of time. For security reasons, this will happen without any prior notification.
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